Terms of Service

1. Agreement to Terms

Supplepedia is operated by Supplepedia LLC, a Texas limited liability company ("Supplepedia," "we," "our," or "us"). By accessing and using Supplepedia, including our website and mobile application (collectively, the "Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using the Service.

2. Use License

Permission is granted to access the materials on Supplepedia's website and mobile application for personal use, and for licensed practitioners to use practitioner-tier features in connection with their professional practice as described in Section 12. Other commercial use, redistribution, scraping, or reverse engineering of the Service is prohibited without prior written consent.

3. Subscriptions and Payments

3.1 Subscription Plans

Supplepedia offers subscription plans for practitioners. Patient access comes through an invitation from your practice. Consumer Premium subscriptions bought through the App Store or Google Play before October 14, 2026 continue until they are cancelled or lapse. Current pricing is displayed at the time of purchase. Practitioner plans include:

• Practitioner Pro (Monthly): billed every month via Stripe on the web.
• Practitioner Pro (Annual): billed every twelve months via Stripe on the web.

Prices are displayed in your local currency and may vary by region.

3.2 Auto-Renewal

All subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the same rate as your current plan.

3.3 Payment

Consumer Premium subscriptions bought before October 14, 2026 are processed through Apple's App Store (iOS) or Google Play Store (Android), and renewals are charged to your App Store or Google Play account. We do not collect or store your payment information for these purchases.

Practitioner Pro subscriptions are processed by Stripe on the web. Stripe receives and stores your payment information directly under their terms. We receive only a Stripe customer ID, subscription metadata, and payment status.

3.4 Managing and Cancelling Subscriptions

You can manage or cancel your subscription at any time:

• iOS Consumer Premium: Go to Settings > [Your Name] > Subscriptions, or visit App Store Subscriptions.
• Android Consumer Premium: Open the Google Play Store app > Menu > Subscriptions, or visit Google Play Subscriptions.
• Practitioner Pro: Manage your plan from the Practitioner Settings page in your account, which provides access to a Stripe-hosted billing portal where you can cancel, update payment methods, and view invoices.

Cancellation takes effect at the end of the current billing period. You will retain access to paid features until your current subscription period expires. Deleting the app does not cancel your subscription.

3.5 Refunds

Refunds for Consumer Premium are handled by Apple or Google in accordance with their respective refund policies; please contact Apple Support or Google Play Support to request one. For Practitioner Pro, refund requests should be sent to kacey@thesupplepedia.com and are handled at our discretion in accordance with applicable consumer-protection law.

3.6 Free Trials

If a free trial is offered, any unused portion of the trial period is forfeited when you purchase a subscription. Free trial eligibility is determined by Apple or Google and may be limited to one trial per account.

4. Disclaimer

The information provided on Supplepedia is for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

• Always seek the advice of your physician or other qualified health provider before starting any new supplement regimen.
• Never disregard professional medical advice or delay in seeking it because of something you have read on our website or mobile application.
• Individual results may vary. The effectiveness scores and recommendations are based on available scientific research but may not reflect your personal experience.

5. Affiliate Links Disclosure

Supplepedia participates in the Amazon Associates Program and other affiliate marketing programs. This means:

• We earn a commission from qualifying purchases made through our affiliate links.
• Product prices and availability are accurate as of the date/time indicated but are subject to change.
• Any price and availability information displayed on Amazon or other retailers at the time of purchase will apply.

6. User Contributions

When you submit ratings, reviews, or other content through the Service:

• You grant us a non-exclusive, royalty-free license to use, modify, and display the content.
• You represent that you have the right to grant such license.
• You understand that we may remove or modify user content at our discretion.
• Ratings and reviews are checked by us before they appear publicly, so there may be a delay between submitting one and seeing it on the site.

7. Limitations of Liability

In no event shall Supplepedia or its suppliers be liable for any damages arising out of the use or inability to use the Service, even if we have been notified of the possibility of such damage.

8. Accuracy of Materials

While we strive to provide accurate and up-to-date information:

• Materials on our website and mobile application may be out of date at any given time.
• We are not responsible for keeping materials up to date.
• Scientific understanding of supplements evolves, and new research may affect our effectiveness scores and recommendations.

9. Analytics and Advertising

We use third-party analytics services, including Sentry for mobile crash reporting and (on the website, after cookie consent) Google Analytics. The Meta Pixel is integrated but switched off, so no advertising events are sent to Meta from the website or the apps. By using the Service, you acknowledge that these providers may collect usage data as described in our Privacy Policy. The iOS app does not track users across other companies' apps and websites, and it does not use Apple's App Tracking Transparency framework.

10. Changes to Terms

We may revise these Terms of Service at any time. We will notify you of material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Tarrant County, Texas, and you consent to the personal jurisdiction of those courts.

Nothing in this section limits a consumer's right to bring a claim in their home state where required by applicable consumer-protection law.

12. Practitioner Accounts

The following terms apply in addition to the rest of this agreement when you create or operate a practitioner account.

12.1 Eligibility & Professional Use

Practitioner accounts are intended for licensed health, wellness, and nutrition professionals. You represent that any credentials, NPI, or professional titles you provide are accurate and that you are authorized to use them. We may suspend accounts that misrepresent professional status.

12.2 Patient/Client Data & Consent

Practitioner relationships operate at one of two tiers, and which one applies determines how health information is handled.

Tier 2, clinical engagement. This is the default for standard patient invites. You may record clinical notes, patient context, secure messages, clinical alerts, and validated assessment results in the Service. That content is Protected Health Information under HIPAA. In this relationship you are the Covered Entity and Supplepedia acts as your Business Associate, handling the information on your behalf and under your instructions. A Business Associate Agreement must be executed and on file for your practice before Tier 2 invites can be sent or accepted, and the Service will refuse those actions until it is.

Tier 1, protocol sharing only. You may downscale a relationship to protocol import and adherence sharing. Clinical notes, secure messages, and the other Tier 2 features are unavailable in a Tier 1 relationship, and that content is not stored.

Supplepedia provides Business Associate services only under an executed BAA, so it does not act as your Business Associate for a Tier 1 relationship. That limit is about what we have agreed to do, not a determination that Tier 1 information falls outside HIPAA. Whether information you receive through the Service is Protected Health Information depends on your own relationship with the patient, and reviewing a patient's adherence as part of their care can qualify even though no clinical note is stored. You are responsible for making that assessment for your practice. If your use of the Service involves PHI, use a Tier 2 relationship with a BAA on file rather than Tier 1.

In either tier you agree that:

• You will obtain any consents required by applicable law before directing patients/clients to share data with you through the Service.
• You will keep any information you enter to what is reasonably necessary for the care you are providing. The Service is built for supplement adherence and protocol sharing and is not a full electronic health record, so it should not be used as your system of record for comprehensive medical records.
• You are solely responsible for the clinical appropriateness of any protocol you create or share.

12.3 Letters of Medical Necessity (LMN) & HSA/FSA

The Service may make available LMN templates or facilitate referrals to third-party telehealth providers (such as Flex) that issue LMNs. Supplepedia does not issue LMNs, does not provide medical advice, and does not determine HSA/FSA eligibility. You and your patients are solely responsible for the accuracy and appropriateness of any LMN issued, and for compliance with IRS rules and your HSA/FSA administrator's requirements. Supplepedia provides no tax, legal, or medical advice.

12.4 Communications to Patients

The Service allows you to send protocol updates, notifications, and adherence-summary communications to patients/clients who have imported your protocols. You agree to use these features only for legitimate practice-related purposes, to comply with applicable communications laws (including CAN-SPAM and TCPA where applicable), and to honor opt-out requests promptly.

12.5 Suspension & Termination

We may suspend or terminate practitioner accounts that violate these terms, mishandle patient data, misrepresent credentials, or use the Service in a manner inconsistent with its intended wellness-tracking purpose.

13. Notices and Takedowns

Supplepedia hosts content that other people submit, including community posts, comments, reviews, and materials practitioners provide, such as clinic names and logos. If you believe something on the Service infringes your copyright or trademark, makes a false and damaging statement about you or your business, or exposes your personal or health information, you can ask us to review it. You do not need an account to send a notice.

13.1 How to Send a Notice

Email legal@thesupplepedia.com with “Legal notice” in the subject line. Please include:

• Your name and email address, and who you represent if you are writing on someone else's behalf.
• Where the content is: a link, or the screen, author name, and date as they appear in the app.
• The kind of concern (copyright, trademark, defamation, privacy, or other) and why the content infringes or violates your rights.
• A statement that the information in your notice is accurate to the best of your knowledge.

Please do not include health information in your notice, even if the content you are reporting contains it. Tell us where the content is and we will review it on the Service.

Signed-in users can also tap Report on a post or review and choose the matching reason. A formal notice is still the best route for a claim about your own rights.

13.2 Copyright Notices

To be effective under the Digital Millennium Copyright Act (17 U.S.C. § 512), a copyright notice must also include:

• Your physical or electronic signature.
• Identification of the copyrighted work you believe was infringed.
• Identification of the material you want removed, with enough detail for us to locate it.
• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or are authorized to act on the owner's behalf.

Send copyright notices to our designated agent:

If you knowingly misrepresent that material is infringing, you may be liable for damages, including costs and attorneys' fees.

13.3 Counter-Notices

If your content was removed because of a copyright notice and you believe that was a mistake or misidentification, you may send a counter-notice to the same address. It must include your physical or electronic signature; identification of the removed material and where it appeared; a statement under penalty of perjury that you have a good faith belief it was removed by mistake or misidentification; your name, address, and telephone number; and a statement that you consent to the jurisdiction of the federal district court for your address (or, if you are outside the United States, any judicial district in which Supplepedia may be found) and will accept service of process from the person who sent the original notice. We may restore the material 10 to 14 business days after we receive a valid counter-notice unless the person who sent the original notice tells us they have filed a court action.

13.4 What Happens Next

We review each notice and may remove or restrict the content, leave it up, or ask you for more information. We may tell the person who posted the content that it was reported. For copyright notices, we may share a copy of your notice with that person so they can respond. That copy is redacted: we remove any health information and include only the contact details they need to respond. Reports involving health information that a practitioner entered about a patient are also handled under our privacy and security procedures. Sending a notice does not guarantee removal, and we cannot give legal advice.

13.5 Repeat Infringers

In appropriate circumstances, we suspend or terminate the accounts of users who repeatedly infringe the intellectual property rights of others.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at: kacey@thesupplepedia.com